Refund policy

Last updated: January 12, 2025

At KiwiNepal.com, we take great pride in delivering premium quality baby care products. We maintain strict quality control measures to ensure every product meets our high standards before shipment.

Product Quality Guarantee

While we are confident in the quality of our products, we understand that occasionally issues may arise. In the event that you receive a damaged or defective product, we are committed to making it right.

Refund Eligibility

Refunds are provided in the following circumstances:

• Products received with physical damage
• Manufacturing defects
• Products that don't match our described specifications

Refund Process

1. Contact our customer service within 24 hours of receiving the product
2. Provide clear photos of the damaged/defective product
3. Our team will review your claim within 48 hours
4. If approved, we will arrange for product return and process your refund

Contact Us

For any questions about our refund policy, please contact our customer service team:

Email: info@kiwinepal.com
WhatsApp/Viber: +977 980-1853751